PRIVACY AND DATA PROTECTION POLICY

All our pages that use payment systems use SSL encryption, and we do not store your card information at any time. Only the bank or payment institution will have access to your card information.

1. Information about the party responsible for processing personal data:

The party responsible for processing the data collected through the websites:
https://emblemcookies.com and more (hereinafter, the "Website") is Grupo Tentasi S.A. de C.V., hereinafter the company, hereinafter Grupo Tentasi.

You can contact Grupo Tentasi for any questions related to this privacy policy at the following email address: info@emblemcookies.com

2. Collection, processing, and use of personal data on the website.

Pursuant to the provisions of the General Data Protection Regulation 2016/679 (GDPR), we inform you that in order to use some of the services offered on our website, you may be required to provide us with certain personal data, which will be incorporated into automated files.

Generally speaking, the data collected will be processed for the purpose of providing the services offered through the Website or to address other types of relationships that may arise with Grupo Tentasi as a result of requests, transactions, or procedures carried out by the User through the Website. The data processed will be those provided to us through the forms available on the website at any time or through the emails sent by the User to the email addresses identified therein, as well as any other data generated during the maintenance of the corresponding relationship.

All fields marked as mandatory on any of the forms must be completed. Failure to complete any of these fields may make it impossible for us to process your request or provide the corresponding services.
Additionally, during this data collection, your consent may be requested for a variety of other purposes that are not directly related to the corresponding service or relationship. If you do not agree to such additional processing, please check the appropriate box.

3.- Purpose of the processing of personal data:

3.1. For what purpose will we process your personal data?
At Grupo Tentasi, we will process your personal data collected through the Website for the following purposes:
– In the event of contracting the goods and services offered through the Website, to maintain the contractual relationship, as well as for the management, administration, information, provision, and improvement of the service.
– To send information requested through the forms available on the Website.
– To send important news, as well as commercial communications regarding promotions and/or advertising for the Website.
We remind you that you can object to the sending of commercial communications by any means and at any time by sending an email to the email address indicated above.
The fields in these records are mandatory, and it is impossible to fulfill the stated purposes without providing this data.

3.2. For how long will the personal data collected be retained?
The personal data provided will be retained as long as the business relationship is maintained or you do not request its deletion, and for the period during which legal liability may arise for the services provided.

4.- Legitimacy:
The processing of your data is carried out on the following legal grounds:
– The request for information and/or the contracting of Grupo Tentasi's services, the terms and conditions of which will be made available to you in all cases prior to any eventual contracting.

– Free, specific, informed, and unequivocal consent, insofar as we inform you by making this privacy policy available to you. After reading it, if you agree, you may accept it by means of a declaration or a clear affirmative action, such as checking a box provided for this purpose.

If you do not provide your information, or if you provide it inaccurately or incompletely, we will not be able to process your request, making it impossible to provide you with the requested information or complete the contracting of services.

5.- Recipients:

The data will not be shared with any third party outside of the Tentasi Group, except under legal obligation.
As data processors, we have contracted the following service providers, who have agreed to comply with the applicable regulatory provisions regarding data protection at the time of their contracting:

– Next Level Internet A/S, with registered office at Fredheimvej 23B, Postbox 336, 2950 Vedbæk, Denmark, which provides programming and web hosting services.
– Trustpilot, with registered office in Copenhagen, Pilestraede 58, 5th Floor, 1112 Copenhagen K, which is a company accredited to obtain your opinion of our services by email.
– Google LLC, with registered office at 1600 Amphitheatre Parkway, 94043, Mountain View, California, United States, which provides GSuite services, consisting of cloud computing and email services.

6. Rights:
As the data subject who has provided us with your personal data, you have the full right to obtain confirmation as to whether Grupo Tentasi is processing your personal data. Specifically, you are entitled to exercise the following rights recognized by data protection regulations, in accordance with the provisions therein:
– Right of ACCESS to your personal data.
– Right to request RECTIFICATION of inaccurate data.
– Right to request DELETION when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
– In certain circumstances, you may request LIMITATION OF PROCESSING of your data, in which case we will only retain it for the exercise or defense of legal claims.
– In certain circumstances and for reasons related to your particular situation, data subjects may exercise their right to OBJECT to the processing of their data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of potential legal claims. – In certain circumstances and for reasons related to your particular situation, you may request your right to data portability.
You may exercise these rights by sending a communication to the postal and/or email address indicated in section "1. Information about the controller of your personal data."

Furthermore, if any of your rights have been violated, the interested party has the right to file a complaint with the Spanish Data Protection Agency (AEPD) at C/ Jorge Juan, 6, 28001 Madrid, or through the AEPD's electronic office: https://sedeagpd.gob.es/sede-electronica-web/

7. Liability:
Grupo Tentasi makes every effort to avoid any errors in the content that may appear on this Website.

Grupo Tentasi is not responsible for any content, commercial activities, products, and services included that may be viewed through electronic links, directly or indirectly, through this Website. The presence of links on this Website, unless expressly stated otherwise, is for informational purposes only and therefore in no way constitutes a suggestion, invitation, or recommendation regarding such content. These links do not represent any type of relationship between Grupo Tentasi and the individuals or companies that own the websites that can be accessed through these links.

Grupo Tentasi reserves the right to unilaterally remove the links appearing on its Website at any time.

8. Browsing, Access, and Security:
Access, browsing, and use of this Website implies your express and unreserved acceptance of all the terms of this Privacy and Data Protection Policy, which has the same validity and effectiveness as any signed, written contract. In this sense, a User is understood to be any person who accesses, browses, uses, or participates in the services and activities, whether free or paid, offered on the Website.

Access, browsing, and use of this Website implies express and unreserved acceptance of all legal warnings, conditions, and terms of use contained in this Privacy and Data Protection Policy. Grupo Tentasi makes every effort to ensure browsing is carried out under the best conditions and to avoid any harm that may occur during such browsing. Grupo Tentasi is not responsible for, nor does it guarantee that access to this Website will be uninterrupted or error-free. It also does not assume responsibility or guarantee that the content or software that may be accessed through this Website is error-free or will cause damage. Under no circumstances will Grupo Tentasi be liable for any loss, damage, or harm of any kind arising from access to and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of viruses, nor is it liable for any damage that may be caused to users due to improper use of this Website. The services offered on this Website can only be used correctly if the technical specifications for which it was designed are met.

Access to this Website by minors under the age of 14 is prohibited unless they have the prior express authorization of their parents, guardians, or legal representatives, who will be held responsible for the actions of minors in their care, in accordance with current regulations. In any case, it will be presumed that any access to the Website by a minor has been made with the prior express authorization of their parents, guardians, or legal representatives.

9.- Intellectual and Industrial Property:
This Website and the content it contains are protected by Intellectual Property laws. They may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, or transformed. Access to this Website does not grant users any right or ownership over the intellectual property rights of the content contained on this Website. If the user transfers software from this Website to their device, they may not dissect it for study, decompile it, or translate the original object code version or its language into another code or language. The trade name, trademarks, logos, products, and services contained on this Website are protected by law. Grupo Tentasi reserves the right to take appropriate legal action against users who violate or infringe its intellectual and industrial property rights.

10. Additional Conditions:
The user who enters the data is solely and ultimately responsible for the accuracy of the information provided in the service and for any modifications made thereto until the service is terminated.

11. Information on Technical Aspects:
Grupo Tentasi shall not be liable for any damages or losses that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns, or disconnections in the operational functioning of this electronic system due to causes beyond the control of Grupo Tentasi; for delays or blockages in the use of this electronic system caused by deficiencies or overloads in its Data Processing Center, telephone lines, the Internet system, or other electronic systems; nor for any damages that may be caused by third parties through illegitimate interference beyond the company's control.

Likewise, Grupo Tentasi is exonerated from all liability for any damage or harm that the user may suffer as a result of errors, defects, or omissions in the information provided by the company, provided that it comes from external sources.

12.- Updating and Modifying Information:
The information appearing on this Website is current as of the date of its last update. Grupo Tentasi reserves the right to update, modify, or delete the information on this Website, and may limit or deny access to it. This Website may not be altered, changed, modified, or adapted. However, Grupo Tentasi reserves the right to make any changes and modifications it deems appropriate at any time, and may exercise this right at any time and without prior notice.

13.- Applicable Law and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with Spanish law. For any questions that may arise regarding the interpretation, enforcement, termination, or resolution of the General Terms and Conditions, the Parties submit to the jurisdiction and venue of the Courts and Tribunals of the city of Veracruz. Notwithstanding the foregoing, in accordance with Mexican law, any issues that may arise in relation to these General Conditions shall be subject to jurisdiction by the courts and tribunals of the applicable domicile, in accordance with Article 52 of the Civil Procedure Law or any applicable substitute law at any given time.

Last updated: May 9, 2022.

14.- Return Policy:
As our products are edible and perishable, and we operate under health authorities, we cannot guarantee storage once they reach their destination. Therefore, we do not accept returns.

15.- Shipping:
We ship domestically and internationally.
Once you add the products to your cart and follow the steps, the system calculates shipping costs based on weight and volume.

Delivery Time: There may be delays due to factors other than international shipping.

Domestic Shipping:
We ship within 3-7 days, depending on the destination. Shipping is subject to availability.
Shipping via: FedEx/DHL/UPS.

USE OF COOKIES ON THE WEBSITE
Grupo Tentasi S.L. informs you that its website does use cookies.
A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their device and, depending on the information they contain and the way they use their device, they can be used to recognize the user. The user's browser stores cookies on the hard drive only during the current session, occupying minimal memory space and not harming the computer. Cookies do not contain any specific personal information, and most are deleted from the hard drive at the end of the browser session (so-called session cookies).

Most browsers accept cookies as standard and, independently of the cookies, allow or prevent temporary or stored cookies in their security settings. Without your express consent—by activating cookies in your browser—this website will not link the stored data to your personal information provided at the time of registration or purchase.
What types of cookies does this website use?

– Technical cookies: These allow the user to navigate a website, platform, or application and use the various options or services available therein, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements that make up an order, completing the purchasing process, submitting a request for registration or participation in an event, using security elements during browsing, storing content for the distribution of videos or audio, or sharing content through social networks. These cookies are: Shopping cart.
– Personalization cookies: These allow the user to access the service with some predefined general characteristics based on a series of criteria on the user's device, such as the language, the type of browser used to access the service, the regional settings from which the service is accessed, etc. These cookies are: Store, Request list.
– Analytical cookies: These are cookies that, whether processed by us or by third parties, allow us to quantify the number of users and thus perform statistical measurements and analysis of how users use the service offered. To do this, we analyze your browsing on our website in order to improve the products or services we offer.

– Third-party cookies: The Grupo emblemcookies.com website may use third-party services that collect information for statistical purposes, regarding the user's use of the website, and for the provision of other services related to the website's activity and other internet services.
In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc., domiciled in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed, and stored by Google under the terms set forth on the Google.com website. This includes the possible transmission of said information to third parties for legal reasons or when said third parties process the information on Google's behalf.
By using this website, the user expressly agrees to the processing of the information collected in the manner and for the purposes mentioned above. You also acknowledge that you have the right to refuse the processing of such data or information by rejecting the use of cookies by selecting the appropriate settings in your browser. However, this option to block cookies in your browser may not allow you to fully use all the features of the Website.

Sincerely,
Tentasi Group